Ordering & Pre-Orders
When are pre-orders offered?
We offer pre-orders only during an announced pre-order window, when the product page clearly states that the item is a pre-order. Items listed as available now are in stock unless their product page says otherwise. Sending a product inquiry does not place an order or reserve an item.
What is a pre-order?
A pre-order means your item is made specifically for you after you place your order. This allows us to offer exclusive designs in limited quantities without overproducing. Once the pre-order window closes, production begins. Our average production timeframe is approximately 6–8 weeks before shipping, although this is not a guaranteed delivery date. Holiday production and shipping timeframes may be longer and can vary.
Can I cancel or change my pre-order?
All sales are final, including pre-orders. We do not accept voluntary cancellations, refunds, returns, or exchanges after an order is placed. Please review product details, sizes, and shipping estimates before purchasing. This does not limit cancellation or refund rights required by applicable law. If you have sizing questions, text us at (808) 368-4214 before placing an order.
What if the pre-order date is extended?
If an order or production timeline changes, we will notify affected customers. Where applicable shipping-delay laws require us to offer cancellation or a refund, we will provide that option. Production estimates are not guaranteed delivery dates.
How do I know what size to order?
For apparel and other sized items, use the size chart when one is provided on the product page. Please measure carefully before ordering, especially for pre-orders, since all sales are final. For additional help, text us at (808) 368-4214.
Shipping
Do you ship within Hawaii?
Yes! We are a Hawaii-based brand and ship throughout the Hawaiian islands. Standard shipping applies.
Do you ship to the US Mainland?
Yes, we ship to all 50 states. Please allow additional transit time for orders outside of Hawaii.
How long does shipping take?
For in-stock items, orders typically ship within 3–5 business days. For pre-order items, our average production timeframe is approximately 6–8 weeks, plus shipping transit time. During holidays, timeframes may be longer and vary. Once the manufacturer ships, carrier transit, customs, weather, and other delays may be outside our control. We will share tracking information when available.
How much does shipping cost?
Shipping is paid by the buyer on every order unless an expressly advertised shipping promotion applies. Rates are calculated and shown at checkout according to your delivery address, package, and selected shipping method. We do not have an ongoing free-shipping offer.
Returns & Refunds
What is your return policy?
All sales final; no voluntary cancellations or refunds. We do not offer voluntary returns or exchanges for sizing or a change of mind. For manufacturer damage or a manufacturing defect, text (808) 368-4214 on the same calendar day the carrier confirms delivery with the order number and clear photos. Approved voluntary damage claims are resolved with a replacement or store credit. Any legal rights to refunds or other remedies remain in effect. See our Refund Policy.
What if my item arrived damaged?
Please text us at (808) 368-4214 on the calendar day your package is marked delivered. Include your order number, a clear photo of the manufacturing damage, and a photo of the packaging. If verified, you may choose a replacement or store credit. Replacements require a new manufacturer production and shipping wait, which may take approximately 6–8 weeks before transit.
Products & Design
Are your designs exclusive?
Yes. Every design sold at All 4 God Hawaii is exclusive to our brand. You will not find these designs anywhere else. Many items are limited edition and will not be restocked once sold out.
Will sold-out items come back?
Some items are truly limited edition and will not return. Others may be offered in a future pre-order round. Follow us on Instagram @all4god_hawaii to be the first to know about restocks and new releases.
What does my purchase support?
ALL 4 GOD HAWAII commits 10% of the profits to keiki ministries across Hawaiʻi. We also help through donations of products, our time, and community outreach. Mahalo for supporting our ʻohana and the heart behind our business.
Contact Us
How can I reach you?
The best way to reach us is by text or call at (808) 368-4214. You can also visit our Contact page to send a message. We are a small, family-run business and will respond as quickly as possible.
Where are you located?
We are based in Ewa Beach, Hawaiʻi, on Oʻahu — a Native Hawaiian ʻohana business rooted in faith, culture, and aloha.